How to Handle Trolls

Chris Pirillo
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http://www.lockergnome.com/net/2011/12/01/five-ways-to-deal-with-internet-trolls/

While it's quite possible that Internet trolls need love, there's no reason to encourage their bad behavior. After all, don't you need love, too? If you let a stranger on the Internet get the better of you, it's only a matter of time before you're cursing in all caps and stooping to a troll's level — and then who winds up feeling silly by the end of the whole affair? Bob Fogarty lays out five ways that you can keep your cool and stay in control of the situation when you're dealing with Internet trolls.

You can watch the entire episode of TLDR here:
http://www.youtube.com/watch?v=nGGu5nIblCk

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