Navigate to this URL for answers to enhance your company's phone skills by harnessing completely free telephone training mpegs distributed by Telephone Systems Direct.
Telephone training is habitually ignored as buyers focus considerably more attention on the price of the hardware. Most companies do enhance sales figures if they train their people with robust telephone training.
Contact centre teams aren't the only ones to improve via a quality programme to raise phone skills. These programmes should be implemented through the whole staff. If they use the phone then they should be up-skilled to do it properly.