Surf over to this video collateral for tips to boulster your firm's phone skills through free telephone training mini clips uploaded by Telephone Systems Direct.
Telephone training is often overlooked as directors place more attention on the price of the telephone system. Many buyers do improve takings if they develop their personnel with formal telephone training.
Receptionists will not be the only folk to benefit via a quality programme to swell phone skills. Any programmes should be orchestrated through the whole team. If team members answer the handset then they must be shown how to do it properly.