Investigate this web address for material that will up-skill your organisation's phone skills by harnessing free telephone training mini clips produced by Telephone Systems Direct.
Telephone training is habitually forgotten as managers aim considerably more effort on the price of the telephones. Most directors do expand sales figures if they educate their staff with professional telephone training.
Salespeople are not the solitary people to improve through a quality class to raise phone skills. Planned programmes should be implemented throughout the whole business. If folk touch the telephone then they should be educated to do it professionally.