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Handling Salon Complaints - How To Handle Complaints In ...

6 years ago243 views

For more videos on salon business tips, visit http://www.scissorboy.com

Every business has some unhappy clients. They are dissatisfied with your service, your employee's behavior, lack of empathy, etc. But that doesn't mean you can never make them change their opinion about you.

In this cosmetology education video, Julie Eldrett shows you a 4 step process to help you take even your most dissatisfied clients and turn them into lifelong happy customers.

Julie has been a hairdresser for over 40 years but she is better known as a customer care consultant. She strongly believes that the customer is the most important person in any business, whether they're sitting in a hairdressers chair or a dentists chair.

I hope watching this video will help you to learn how you can turn customer's needs into cash flow and return visits. Hit "Like" if you enjoy this video.

For more videos on salon business tips, visit http://www.scissorboy.com

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