Flat-pack furniture king IKEA has come under scrutiny in France after it reportedly used private detectives to check up on disgruntled customers.
One couple who waited more than three months for delivery of a kitchen and toilet were forced to move into a bed and breakfast.
According to reports, when they tried to claim compensation from the furniture giant IKEA allegedly employed a private detective to investigate their "morality", looking into their telephone and police records.
Staff at the company's French stores have also accused it of creating a climate of fear ad using cameras to spy on staff, a claim that the company has denied.
In response to the negative publicity, IKEA announced an investigation into the allegations.