Learn about the Approach to Continual Service Improvement
- 12 years ago
http://www.gogotraining.com, 877-546-4446
This video covers:
• The 6 Step Process
• Communication
• Perception and the Service Gap
Course Description:
GogoTraining is an ITIL® accredited ATO and this course fulfills all requirements to sit for your exam.
The course builds on the general principles covered in the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) from a managerial/supervisory perspective, including - CSI principles, activities and technology considerations. It also gives an overview of the CSI Process. Additionally the course considers the interfaces between CSI and the other stages of the ITIL Service Lifecycle.
http://www.gogotraining.com, 877-546-4446
This video covers:
• The 6 Step Process
• Communication
• Perception and the Service Gap
Course Description:
GogoTraining is an ITIL® accredited ATO and this course fulfills all requirements to sit for your exam.
The course builds on the general principles covered in the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) from a managerial/supervisory perspective, including - CSI principles, activities and technology considerations. It also gives an overview of the CSI Process. Additionally the course considers the interfaces between CSI and the other stages of the ITIL Service Lifecycle.
http://www.gogotraining.com, 877-546-4446