Process Excellence and Lean Thinking at British Gas

Steven Bonacorsi
6
144 views
  • About
  • Export
  • Add to
Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into his strategies for aligning process improvement and customer experience; innovation and business process reengineering; creating buy-in; and much more.

http://tinyurl.com/3r2du5f

0 comments