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    Improving Service Delivery, Integration and Time to Market in Banking with an IBM IT Service Management Solution

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    ibmservicemanagement

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    http://www.ibm.com/software/tivoli/resource-center/by_role-omsa.html?cmp=usitv&cm=v&csr=agus_ittivvids-20110531&cr=d&ct=usitv021&cn=banking_dlvry

    Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.