Chris Hamilton contributed an article entitle "The 12 Things That I Learned About Twitter" for Jeffrey Gitomer's book, "Social Boom".
In a recent Web Cast, Chris went over "The 12 Things I Learned About Twitter" and not only did he review the 12 points, he also added 8 more points.
Here is #19 (of 20 points) of the additional 8 Points that Chris did on top of the 12 original points, "Direct Messages are Spam"
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