In this video P.M. Forni, the founder of The Civility Initiative at Johns Hopkins, gives essential information on how to deal with that daily and ubiquitous irritant that is rudeness. A quality of life issue, rudeness is best dealt with by trying to prevent it from coming your way. Professor Forni shows how to do that in the first part of the video. Since prevention is not always possible, however, it becomes crucial to prepare to respond to rudeness. The second part of the video shows how to respond to all sorts of acts of rudeness in the most civil and effective ways possible.