Quicken Loans client Tony from California, discusses in this video review how Quicken Loans and Charlene Pletcher, his mortgage banker, helped him and his family with their relocation. Tony looked into several different mortgage lenders but ended up selecting Quicken Loans for three reasons. First, they were impressed with the amount of information on the Quicken Loans website. Second, they were impressed with the online tools that helped them through the decision making process. But what really impressed them the most was the level of customer service and personal attention they received from their mortgage banker, Charlene. Tony and his family were very pleased with the whole mortgage process and recommend Quicken Loans and Charlene Pletcher to anyone looking to relocate.