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Toyota Addresses Customer Concerns over Prius Brakes

8 years ago505 views

Coming on the heels of Toyota's massive recall regarding stuck accelerators on millions of its cars, Toyota says its biggest concern is its customers.

[Hiroyuki Yokoyama, Toyota Managing Officer]:
"When we've been told something by our customers, our goal is to respond as soon as possible and we have already changed the design for the Prius from January."

Toyota's North American and Japanese dealers have received several dozen complaints concerning what drivers characterized as insufficient braking on its new Prius hybrid car when driving over bumpy or frozen roads.

The braking was described as a side effect of the anti-lock braking system used by the Prius.

Toyota assured customers that this would not affect the stopping distance needed.

[Hiroyuki Yokoyama, Toyota Managing Officer]:
"As for the questions regarding whether the stopping distance will increase, if one strongly pushes on the brake, there is no problem with the car stopping."

The company has yet to announce any specific measures, although
Yokoyama said that the company hopes to have a solution as soon as possible.

The massive recall and now the possible problem with the Prius have caused some customers to question the automaker’s reputation.

"So far Toyota has always been the number one in the world and it was trusted by everybody. But now, unlike before, I would hesitate before buying a car."

Others, however, were more optimistic about Toyota’s future.

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