Heaven couldn't be a phone bank, could it? Charlotte Usher discovers that the afterlife isn't quite what she pictured when she's forced to intern at a hotline for troubled teens. Before she can officially cross over, she'll have to be a source of guidance for one such teen. The problem is she doesn't have much advice to offer since dying hasn't exactly boosted her confidence level. But when Hawthorne High's leading, love-to-hate cheerleader Petula and her gothic little sis' Scarlet find themselves suddenly resting-in-peace in comas, Charlotte's opportunity to save them will prove to be the risk of a lifetime-for all of them.