Receptionists and information clerks are charged with a responsibility that may affect the success of an organization: making a good first impression. Receptionists and information clerks answer telephones, route and screen calls, greet visitors, respond to inquiries from the public, and provide information about the organization. Some are responsible for the coordination of all mail into and out of the office. In addition, they contribute to the security of an organization by helping to monitor the access of visitors—a function that has become increasingly important. A high school diploma or its equivalent is the most common educational requirement, although hiring requirements for receptionists and information clerks vary by industry. Good interpersonal skills and being technologically proficient also are important to employers.