[EN] this is the age of the customer - George Colony at LeWeb 13 [video]

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http://www.orange-business.com/en/blogs/enterprising-business/events/this-is-the-dawning-of-the-age-of-the-customer-leweb

George Colony, CEO of Forrester delivered a keynote at LeWeb'13. He was quite blunt about the future of businesses that don't understand this new landscape. They don't have one! Success will only come to those organisations who understand the customer enough to give them what they want exactly when and how they want it. This is the age of the customer.

Read the blogpost via the URL above.

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