http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Here is a set of 20 videos on Telephone Training. Which were all videoed to be straightforward to follow and not too confusing so that you don’t lose interest.
The optimal way to view our collaboration of tips is to visit the link up there and visit our telephone systems site. We do recommend you view one movie per day, then talk about how it is best used with your staff.
Our idea was to offer you a 20 day telephone training course, to help improve staff!